Service Delivery Policy

1. Nature of what we deliver

Bharath InCorp provides professional advisory, registration and compliance services. Most deliverables are digital: certificates, filed forms, acknowledgements, drafted documents and written advice. DSC packages that include a USB token also involve physical delivery. We confirm the delivery address, dispatch estimate and courier charge at actuals before payment. A token is included only where the selected package states it is included.

2. When delivery begins

Work begins once payment is confirmed and you have supplied the documents required for your service. Our team contacts you within one business hour to confirm the next steps. Our business hours are 9 AM to 7 PM, Monday to Saturday.

Where documents are outstanding, the delivery clock starts when the last required document is received, not at the time of payment. We tell you clearly what is missing.

3. Delivery timelines

Indicative timelines are stated on each service page and in the quotation you receive. They reflect normal processing conditions and assume complete, accurate documentation from you.

Timelines for anything requiring government action are estimates, not commitments, because the processing time belongs to the department concerned and not to us. Portal downtime, departmental queries, holidays and policy changes all affect them. Where a timeline slips, we tell you why rather than leaving you to wonder.

4. How completed work reaches you

• Certificates and filed documents are uploaded to the Documents section of your Founder Desk, where they remain available to download.
• We share updates through your dashboard and the contact details supplied with your order.
• Your case manager confirms completion on WhatsApp or by phone.

Where a government authority issues a certificate directly to your registered email or portal login, we tell you to expect it and confirm receipt with you.

5. Tracking progress

Every order is visible in your Founder Desk with its current status. You can raise a ticket there at any point, or message us on WhatsApp at +91 82705 82805. We respond within one business hour, Monday to Saturday, 9 AM to 7 PM.

6. Delays and what we do about them

If a delivery is running materially behind the stated timeline, we contact you before you have to chase us, explain the cause, and give a revised estimate. Where the delay is ours rather than a government department's, we say so.

For refunds arising from delays or cancellation, see our Refund and Cancellation Policy.

7. Service area

We serve clients across India. Professional services are delivered remotely. State-specific requirements can affect scope and processing times. For physical DSC tokens, delivery availability and timing depend on your address and are confirmed before payment.